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    FAQ

    FAQ

    local_shippingShipping


    Lab Zenn is proud to provide Free Worldwide Shipping to our customers! We ship to most countries worldwide.

    However, due to some postal problems, we can’t deliver a shipment to the military area and some small countries.

    We ship through USPS, FEDEX, and/or UPS for orders placed within the U.S. depending on warehouse stock.


    For orders placed outside the States, we use your country's postal service (e.g. Royal Mail, Canada Post, Australia Post, etc).

    If it is more optimal for transit times, we may ship via a carrier unlisted above.

    Lab Zenn Proudly Provides Free Worldwide Shipping on Most Orders!

    All orders shipped throughout the United States are Tracked and Insured with an average Transit Time of 3 - 14 Business Days.

    While most orders arrive earlier than expected, this largely depends on the traffic and cut-downs your county is experiencing due to COVID-19 complications.

    For all other international orders or orders placed via economy shipping, please reference our Shipping Policy page.

    If you have any additional questions regarding your package or our excellent service, please contact our dedicated Quality Assurance team at support@labzenn.com

    Please be aware that these time frames are estimates and may change due to sudden global events that influence delivery times. These transit times do not include our estimated 1-6 business day processing times.

    We’re proud to offer FREE Worldwide shipping on most orders placed under economy shipping.

    *International orders are subject to import, duties, and customs taxes, which are applied once your shipment reaches the country of destination. We cannot predict what your particular charges may be.

    For more information regarding your country's custom policies please contact your local customs office. All taxes, duties and customs fees are the responsibility of the recipient of the package. Your local carrier may be able to give you information on the method of payment accepted for the duties, taxes and other fees collected upon delivery.

    Orders placed under expedited/priority shipping methods may be subject to additional charges.

    Once your order is shipped, you will receive a confirmation email with a tracking number.

    *If you’ve just received a shipment notification, please allow 1 to 3 business days for the tracking information to be updated in the courier's system.

    Alternatively, you may check our tracking page for consistently updated information about your order.

    Kindly check your email to reference your order tracking link.

    If you are unable to track your order or have any other difficulties/concerns, please contact our support team at support@labzenn.com and they will respond as quickly as possible.

    Most emails are answered within 1 business day.

    credit_cardPayments

    We offer a variety of payment options. We accept Visa, MasterCard, Discover, and American Express cards. We also take PayPal, ShopPay, and store credit in the form of e-gift cards.

    We do not accept personal checks, money orders, direct bank transfers, debit card payments, or cash on delivery.

    Our products are priced in USD. But our store will automatically convert the price to your local currency.

    The default pricing on our site is in USD and the conversion rate depends on your issuing credit card company used on the transaction. The site will default US Dollars on the checkout page.

    *If you pay in a currency that’s different from the designated currency of your payment method, your provider or third-party payment processor may apply a currency conversion rate or fees to your payment. Contact your provider (for example, your credit or bank card issuer) for information on what fees may apply, since they’re not controlled by Lab Zenn.

    archiveOrders

    You will be sent a receipt for your order by email after payment is made. You will also receive a confirmation email with a tracking number once your item has been shipped.

    If you do not receive an email from Lab Zenn within hours of placing your order and it’s not in your Spam folder, the email address on file is most likely spelled incorrectly.

    Please contact our Customer Service via email at support@labzenn.com for assistance.

    To change an order's address, please contact us immediately at support@labzenn.com. Be sure to include your order number and a message indicating the correct shipping address.

    We can change a shipping address if the order has not been processed yet.

    Please note that orders may process within 12 hours, so be sure to notify us as soon as possible.

    To change or cancel an order, please contact us immediately at support@labzenn.com. Be sure to include your order number and a message indicating the change(s) that are needed.

    We can change an order if the order has not been processed yet.

    Please note that orders may process within 12 hours, so be sure to notify us as soon as possible.

    assignment_returnRefunds

    We accept returns for items that are defective upon arrival. Please reference our Returns & Refunds Policy for further details. If your order falls out of this criteria, kindly contact our Quality Assurance team at support@labzenn.com.

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